Subscription Policy

RESELF offers the following subscription options:

• Monthly Subscription: Provides access to premium features for one month with automatic monthly renewal
• Annual Subscription: Provides access to premium features for one year with automatic annual renewal
• Other Plans: We may introduce additional subscription tiers or durations from time to time

Subscribers gain access to enhanced features. The specific features included in each subscription plan are displayed in the App and may be modified from time to time.

Certain basic features of the App may remain available without a subscription, which will be displayed to you in the app.

Current subscription prices are displayed in the App at the time of purchase and are stated in your local currency. All prices include applicable taxes unless otherwise stated.

All subscription payments are processed securely through Stripe, Inc., a third-party payment processor. By subscribing, you agree to:

• Provide accurate and complete payment information
• Authorize us to charge your selected payment method
• Comply with Stripe's Services Agreement and applicable terms
• Update your payment information promptly if it changes

We accept the following payment methods through Stripe:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• Other payment methods available through Stripe in your region

By providing payment information and completing a subscription purchase, you authorize us and Stripe to charge your payment method for:

• The initial subscription fee
• All applicable taxes
• Recurring subscription fees upon automatic renewal
• Any other fees or charges associated with your subscription

Subscription fees may be subject to value-added tax (VAT), goods and services tax (GST), sales tax, or other similar taxes depending on your location. You are responsible for all applicable taxes. If we are required to collect taxes, they will be added to your subscription fee and clearly displayed before purchase.

Prices are displayed and charged in the currency determined by your location and payment method. Currency conversion fees, if any, are the responsibility of your payment provider.

We may offer free trial periods to new subscribers from time to time. Free trial eligibility and duration will be clearly stated at the time of sign-up.

• Free trials are available only to new subscribers who have not previously subscribed to the App or used a free trial
• You must provide valid payment information to start a free trial
• You may cancel at any time during the free trial without being charged
• If you do not cancel before the end of the free trial period, you will automatically be charged the full subscription fee for the selected plan
• We reserve the right to determine free trial eligibility and to withdraw or modify free trial offers at any time

We may offer promotional discounts, special pricing, or coupon codes from time to time. Promotional offers:

• Are subject to specific terms and conditions presented at the time of the offer
• May be limited to new subscribers, specific subscription plans, or specific time periods
• Cannot be combined with other offers unless explicitly stated
• May be discontinued or modified at any time without notice
• Are non-transferable and have no cash value

We may offer a discount for survey completion. This discount:

• Applies only to the first billing period
• Cannot be combined with free trials or other promotional offers
• Must be redeemed within the timeframe specified in the offer
• Is non-transferable and limited to one use per user
• Will not apply to subsequent renewal periods unless otherwise specified

Your billing cycle begins on the date you complete your subscription purchase and recurs based on your selected subscription plan:

• Monthly subscriptions renew every 30 days
• Annual subscriptions renew every 365 days

Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. By subscribing, you authorize us to automatically charge your payment method on file for:

• The applicable subscription fee for the upcoming billing period
• Any applicable taxes
• Any price increases of which you have been notified

Subscription renewal charges will be processed:

• Within 24 hours before the end of your current subscription period
• At the then-current subscription price, which may differ from your initial subscription price
• Using your payment method on file

If we cannot process your renewal payment for any reason:

• We will attempt to charge your payment method multiple times over several days
• You will receive email notifications about the failed payment
• Your access to premium features may be temporarily suspended
• Your subscription may be cancelled if payment cannot be processed within the grace period
• You remain responsible for any unpaid amounts

You may update your payment information at any time through:

• Your account settings in the App
• Contacting our customer support at [email protected]

You must keep your payment information current to avoid service interruption.

We reserve the right to modify subscription prices at any time. If we increase the price of your subscription:

• We will provide you with at least 30 days' advance notice via email or in-app notification
• The new price will apply to your next billing cycle after the notice period
• You may cancel your subscription before the new price takes effect to avoid the increase

Price changes will not affect your current subscription period. The new price will only apply upon renewal of your subscription after the notice period has elapsed.

Your continued use of the subscription after receiving notice of a price change constitutes acceptance of the new price. If you do not agree to the price change, you must cancel your subscription before your next billing date.

You may cancel your subscription at any time through:

• Your account settings in the App (recommended)
• Sending an email to [email protected] with your account details
• Following the cancellation instructions provided in your subscription confirmation email

To avoid being charged for the next billing period:

• Cancel at least 24 hours before your next billing date
• Cancellation requests processed after you have been charged for the next period will take effect at the end of that billing period

• Upon cancellation, you will retain access to premium features until the end of your current paid subscription period
• You will not receive a refund for any remaining days in your current subscription period unless required by applicable law
• Your account will automatically revert to the free version of the App at the end of your paid period
• Your user data and content will be retained in accordance with our Privacy Policy
• You may resubscribe at any time, subject to then-current pricing and terms

Cancellation does not entitle you to a prorated refund for any unused portion of your subscription period, except as required by applicable law or as stated in section 8.

All subscription purchases are final and non-refundable except as expressly provided in this Policy or as required by applicable law.

You may be eligible for a refund in the following circumstances:

• Technical Issues: If you experience significant technical problems that prevent you from using the premium features, and we are unable to resolve the issues within a reasonable timeframe
• Unauthorized Charges: If your payment method was charged without your authorization
• Duplicate Charges: If you were charged multiple times for the same subscription period due to a processing error
• EU/EEA Right of Withdrawal: If you are located in the European Union or European Economic Area and exercise your right of withdrawal within 14 days of purchase

To request a refund:

• Contact us at [email protected] within 14 days of the charge
• Provide your account email, subscription details, and reason for the refund request
• Provide any relevant information or documentation supporting your request
• Allow up to 10 business days for us to review and respond to your request

All refund requests will be evaluated on a case-by-case basis at our sole discretion. We will consider:

• The reason for the refund request
• Your usage of the premium features
• Your subscription history
• Any evidence of technical issues or errors
• Applicable consumer protection laws

If your refund is approved:

• The refund will be processed to your original payment method within 10-14 business days
• You will receive an email confirmation when the refund is processed
• Your access to premium features will be immediately terminated
• The actual time for the refund to appear in your account depends on your payment provider

If you are a consumer located in the European Union or European Economic Area, you have the right to withdraw from your subscription purchase within 14 days of purchase without giving any reason, subject to the following conditions:

• You must notify us of your decision to withdraw by sending a clear statement to [email protected]
• If you have used the premium features during the withdrawal period, you may be required to pay for the proportionate value of the services provided
• If you have expressly requested that we begin providing services during the withdrawal period, you acknowledge that you lose your right of withdrawal once the services have been fully performed
• Free trials: If you start a free trial and do not cancel before it converts to a paid subscription, your withdrawal period begins when the paid subscription starts

Refunds will not be provided for:

• Change of mind or buyer's remorse
• Failure to cancel before the renewal date
• Failure to use the subscription or premium features
• Dissatisfaction with the App's features or content (unless due to technical issues)
• Subscriptions purchased through third-party app stores (refund policies of Apple App Store or Google Play Store apply)
• Violations of our Terms of Use resulting in account termination

If you purchased your subscription through the Apple App Store or Google Play Store, refunds are subject to the respective app store's refund policies, and you must request refunds directly through:

• Apple App Store: https://support.apple.com/en-us/HT204084
• Google Play Store: https://support.google.com/googleplay/answer/2479637

We cannot process refunds for subscriptions purchased through third-party app stores.

You may change your subscription plan at any time:

• Upgrading: If you upgrade from a monthly to an annual plan or to a higher-tier plan, the change will take effect immediately. You will be charged the prorated difference for the remainder of your current billing period, and future billing will reflect the new plan price.
• Downgrading: If you downgrade to a lower-tier plan, the change will take effect at the end of your current billing period. You will not receive a refund for the difference between the plans.

To modify your subscription:

• Access your account settings in the App
• Select the new plan you wish to subscribe to
• Confirm the change and any applicable charges
• Alternatively, contact our customer support at [email protected]

If your payment method fails and we cannot process your subscription renewal:

• Your access to premium features may be suspended after a grace period
• You will receive email notifications about the payment failure and pending suspension
• Your account will be reactivated upon successful payment processing

We reserve the right to suspend or terminate your subscription immediately, without refund, if:

• You violate our Terms of Use or this Subscription Policy
• You engage in fraudulent activity or abuse of the subscription service
• You attempt to circumvent payment systems or share your account with others
• We are required to do so by law or regulatory authority

Upon termination of your subscription by us for cause:

• Your access to premium features will be immediately revoked
• You will not be entitled to any refund of subscription fees
• You may not be eligible to resubscribe to the App
• Your user data may be deleted in accordance with our Privacy Policy and applicable law

Subscription support is available through:

• Email: [email protected]
• In-app support messaging
• Help center and FAQ section in the App

We aim to respond to all subscription-related inquiries within:

• 24-48 hours for general questions
• 24 hours for billing and payment issues
• 48-72 hours for refund requests

All payment processing is handled by Stripe, Inc. By subscribing, you acknowledge that:

• Your payment information is transmitted directly to Stripe and is not stored on our servers
• Stripe's processing is subject to Stripe's Privacy Policy and Services Agreement
• We are not responsible for any errors, failures, or security breaches occurring within Stripe's systems
• Disputes regarding payment processing should be directed to Stripe's customer support in addition to contacting us

Stripe is PCI-DSS compliant and uses industry-standard security measures to protect your payment information. We do not have access to your complete payment card details.

We reserve the right to modify this Subscription Policy at any time. We will provide notice of material changes by:

• Posting the updated Policy in the App with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying an in-app notification

Changes to this Policy will take effect:

• Immediately for new subscribers
• Upon your next subscription renewal for existing subscribers
• As otherwise specified in the notice of changes

Your continued subscription after receiving notice of changes constitutes acceptance of the modified Policy. If you do not agree to the changes, you may cancel your subscription as described in section 7.